Frequently Asked Questions
- About site
- Video problems
If you subscribe to our newsletter, you will be notified about our newest movies and promotions every week. Check the "I'd like to receive the SG-VIDEO newsletter." box. You malso can cancel them any time easy. To cancel newsletters just go to - My Menü - Settings - here you can switch them of by clicking the little newsletter box.
After you put something in the cart, you can checkout easy and you can choose youre payment. the payment is possible direct payment ( wire ) or you pay with credit card. If the Payment Gtateway declined your payment, please let us know here email@example.com and we will find sure another solution for your payment.
If you wire money to the payment gateway it can take several working days until the money arrive to the gateway. After the money arrive, you membership or movie will be active immediately.
Yes, the site is avaliable in English and German, you can choose the language at top of the site, near the search field.
First of all check if you have realy one recurring membership, because non recurring memberships will stop automaticly and wont renew. If you have a recurring membership, you can easy click in your MY MENÜ section on Recurring Membership Cancelation! If you ask us to deleate your whole account, that wont stop recurring memberships!
You can register by clicking the “Join” button in our login form, or the „Sign UP” button at top of our site.
When you fill out and submit the registration form, shortly you will receive a confirmation email (so you must add valid email address). This email will contain a link which activates your account when opened. If you run into trouble registering on the site, feel free to ask for our help by writing an email to firstname.lastname@example.org. If you dont received our registration mail, please first check your SPAM folder.
There are two likely possibilities. Either your system is not accepting cookies or your date/time settings are not current.
In your web browser, make sure that you allow cookies from our system. Most web browsers have cookie options under the privacy settings. Add our web address to allow cookies from our site. This will permit our system to set a cookie so that you do not encounter any login issues.
If you still have problems logging in, check your system's date and time settings. If these settings are not correct please change them and try logging in again.
If you have allowed cookies from our site and have the right date and time setting but still can not login, please contact our at email@example.com.
If you want us to delete your account with all of your personal data, just ask us in email to firstname.lastname@example.org, and we will delete it for you. This email must come from the registered email account and as we have several websites we need to know from wich site you like to deleate your account. Also please give us a reason why you want to delete it if you like.
If you lost or forgot your password, you can reset your password with the „reset password” button, on the right up corner in the sign up area.
Then you have to fill your registered email address, and ask a new password. First, you will get an e-mail alert about the request, and if you sure you need a new password than you can click on the link. After you will get a second e-mail with the new password. If you don't received our mail, please first check your SPAM folder.
If you dont received our registration mail, please first check your SPAM folder. If the mail is even not in your SPAM, please contact us at: email@example.com from the registered email account.
The sg-video.com give you an opportunity to order our movies on DVD or Blu-Ray. After the Sale Order the webshop is calculating automatically the fees, which is 10 € to anywhere.
If you order more than one film, the shipping cost does not change, stays 10 €.
If you do not receive your package within 14 working days, please send us an e-mail to firstname.lastname@example.org with your personal shipping details.
Maybe your sound is off on your device, check it on your devices’ bottom right section. If it’s OK, you have to add sound on our built-in player.
If you don’t have sound on the already downloaded movie, try to download and install VLC Media Player, here: http://www.videolan.org/vlc/
You can click the fullscreen button (4 outward arrows) in the right bottom corner on the built-in player.
You can find the quality changer button in the bottom right corner of the built-in player, if the video have different qualitys (SD | HD | FULL HD).
After you registered and purchased a movie through our webshop, you can stream them with our online player by clicking to the play button, or you can download them to your PC or any other device 5 times, and for all of the movies, we even offer a DVD or Blu-Ray delivery service.
Our older movies are available for download or streaming in 480p and 576p (SD) quality, but our newer movies are in HD or Full HD quality, so you can watch them or download in it, if your bandwidth corresponding to. From the time of the purchase, you can watch the videos with stream unlimited times and you can download your movies 5 times, in the My Videos section.
There are two ways to see them:
- streaming: this is unlimited, you can watch it as much as you like (or until the film gets deleted for some reason, or we change the site’s system from streamer/download style)
- download: you can download the purchased films 5 times, even in different quality in the My Videos section, or near the streamed video.
For streamed videos:
streamed movies require that you have nothing on your computer or network that interferes with the communications between our streaming servers and your computer, and the installation of the Adobe Flash plug-in on your browser.
If you are browsing on a hotel network, an incorrectly configured modem or router, a "Free Hotspot" (like the kind you might be on if you're at a coffee shop), or have security software that blocks our servers, you may experience problems when streaming.
For downloaded videos:
Make sure that your media player is up to date with the latest software and codecs. (Codecs are what allow your media player to translate the files into something you can view.) If you are still having problems with playback, please try the download again. Alternatively, you may want to try viewing this file in another media player, like VLC or SMPlayer.