Q. What name appears on my credit / debit card statement?
A. Your credit card will be discreetly billed, INET-CASH will appear on your statement. There will be no indication of SG Video Site or that you have purchased adult products.

Q. My login is not working, how do I access My Account?
A. Ensure cookies are not blocked for sg-video.com and global-dvdshop.com and privacy settings are set to 'Medium-High' in 'Tools' > 'Internet Options' > 'Privacy' for Microsoft Explorer. Cookies are only used on sg-video.com to add browsing functionality. Also, particular care should be taken with similar characters eg. '1' & 'I' and '0' & 'O' of your Password.

Q. How long will it take to receive my order?
A. Although we aim to dispatch all orders within 24 hours of purchase some products drift out of availability. Orders are shipped to arrive 1-2 weeks from the time you place your order.

Q. Will you send my order in discreet packaging?
A. When you purchase from SG Video Site you can be assured that all orders are quickly delivered in discreet, plain A5 bubble wrapped envelopes. There are no markings on your order whatsoever.

Q. What forms of payment do you accept?
A. All major Credit Cards including Visa, MasterCard in USD. Sorry, we do NOT accept cheques, cash, postal orders or any other forms of payment. For further information click here.

Q. How do your guarantee my privacy?
A. We understand that you want to control your personal information down to the last detail. We're only in one business - getting entertainment to you fast. The information you share with us goes no further. And we don't think having a good shopping experience means getting pelted with unsolicited email from other companies after you've made your purchase. We don't like it and we won't do it. To read our privacy policy, click here.

Q. Will SG Video clips play on my computer?
A. In order to play XviD movies you need to install the XviD codec, DirectX and a media player which supports the codec. We recommend using Windows Media Player 6.4 or higher to play XviD movies. For information how to install the XviD codec, click here.

Q. Will SG Video DVDs play on my DVD player?
A. All of the titles we sell are 'Region 0', this means there is no regional coding and are playable worldwide. DVDs are formatted either PAL or NTSC and some old TVs may not be able to handle a NTSC signal, check your TV menu options and ensure it is able to accept both PAL and NTSC signals or you can set your DVD player to output a pseudo-PAL signal called PAL60 by flicking a switch on the back of the player or in the DVD player menu options.

Q. My DVD is updated as dispatch but has not arrived.
A. Once dispatched orders usually arrive within 7 to 8 working days from the date of dispatch, please be aware that due to circumstances beyond our control some orders may take up to 14 days due to delays in transit. All orders will arrive with you so your patience is appreciated in these circumstances